OZ Cosmetics

Frequently Asked Questions

Are your products genuine?

All the products we sell on our website are 100% genuine from the original brands. Our products are sourced from around the world, so a small number of the products sold on our website may look slightly different from what you have at home, but the products are still 100% genuine and produced by the original manufacturer for that particular brand. For example, a product sold in the USA may differ in appearance from the same product sold in Australia, but the product is still genuine. We keep all our stock in a temperature controlled environment prior to shipping and subject to regular quality control checks.

How much is the delivery charge and how long will it take to get my items?

Currently We do FREE SHIPPING to Australia, New Zealand, USA, Canada, Singapore, Malaysia, Indonesia, Hong Kong, Mexico, Taiwan and Japan.

Orders placed on our website will delivered by Australia Post. Please allow around 5-10 working days for the orders to be delivered.

Delivery times vary and depend on the postal/courier service to the destination. If your order hasn't arrived after 12 working days please contact us and we will track the status for you.

Do you offer Money Back Guarantee?

YES! We are confident you will be happy with our products. However if you have any problems with items you receive please report to us within 10 days of receipt. We guarantee money back refund if you are dissatisfied in any way. Items must be returned in the original condition in which they were received. Please note that the items must be unused.

What will happen if the products I ordered are out of stock?

We frequently update our stock quantity. However occasionally it still can happen that the products you ordered are out of stock. In these cases:
If part of your order is out of stock we will ship the items that are available and refund you the amount for those that are out of stock.
If all of the products in your order have been sold out we will then have to cancel the order and refund in full.